Email and live chat, seven days a week. Most questions are closed the same hour, and you will be told plainly when the problem is at your end rather than ours.
The more specific you are, the faster this goes. Naming the device, the player app and what appears on screen usually turns a three-message exchange into one reply.
The best route for anything involving an existing subscription, because it gives us the address the line is registered to.
help@lemotv.onlineThe bubble in the corner of this page reaches the same team. Best for a quick pre-sale question rather than a technical fault, where an email trail is more useful.
If a stream has stopped, the sixty-second checklist resolves the majority of cases on its own — and if it does not, running it first tells us exactly what to look at.
Most messages are answered within the hour during waking hours in Europe and North America, and inside a few hours overnight. Nothing sits for a day.
Reset a password, reissue credentials, upgrade a plan in place, check a line from our side, and confirm whether a specific channel exists in the list.
Guess. If a fault is your connection or your app, you will be told that directly rather than sent through a scripted sequence that wastes an evening.
